Privacy Notice

Last updated: 27 October 2025

At Vertex Experience (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy sets out how we collect, use, store, and protect your personal information when you visit our website located at https://vertexexperience.com (the “Website”) and/or engage with our services.

By using the Website or providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

Personal Data means any information that relates to an identified or identifiable natural person.

Usage Data means data collected automatically either generated by the use of the Website or from the Website infrastructure (for example your IP address, browser type, pages visited).

Service refers to the Website and the services provided by Vertex Experience through the Website.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Information we collect

2.1 Personal Data

While using our Website or engaging with us, you may voluntarily provide us with certain personal information, such as:

your name and job title
your company name and industry
your email address, telephone number
any message or content you submit via contact or enquiry forms
other information you choose to share when you download a lead magnet, sign up for a newsletter, request a free audit or strategy call

2.2 Usage Data

We may automatically collect information from your device when you visit the Website. This may include: your IP address, browser type and version, pages of the Website you visit, time and date of your visit, time spent on those pages, device identifiers, and other diagnostic data.

2.3 Cookies and tracking technologies

We use cookies and similar tracking technologies (such as web beacons, tags, scripts) to track the activity on our Website and store certain information. Cookies help us to provide, protect and improve our Service (for example: remembering your preferences, analysing traffic, measuring campaign effectiveness).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that if you do not accept cookies, some parts of the Service may not work properly.

3. How we use your information

We use your information for the following purposes:

to provide and maintain our Service
to manage your enquiries, process your requests (for example: free website audit, strategy call)
to communicate with you (via email, phone, messages) about our services, updates or promotional offers — unless you have opted-out
to personalise and tailor our marketing communications and website experience (for example language, industry relevance)
to analyse usage trends and improve the Website, our services and user experience
to comply with legal or regulatory obligations
in connection with a business transfer (for example merger, sale of assets)

4. Disclosure of your information

We may share your personal data as follows:

With service providers, contractors or other third-party partners who assist us in delivering our Website or services (for example email platform, analytics tools).
With affiliates or related companies, subject to them honouring this Privacy Policy.
In connection with a merger, acquisition, reorganisation, sale of assets or other business change — your personal data may be among transferred assets.
If required by law, regulation or legal process, or to protect our rights, property or safety of our users or the public.
With your explicit consent, for any other purpose.

We will ensure that any such transfer or sharing is subject to appropriate safeguards in accordance with applicable laws.

5. International transfers

Your personal data may be processed or stored in countries other than your country of residence, including Mauritius, Europe or other jurisdictions, where the data protection laws may differ from those in your jurisdiction. By providing your data, you consent to such transfers. We will take appropriate steps to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Retention of your data

We will retain your Personal Data only for as long as is necessary for the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, enforce our agreements, and improve our services. Usage Data may be retained for shorter periods unless it is used to strengthen security or for analytical purposes where longer retention is required.

7. Your privacy rights

Depending on your jurisdiction, you may have rights under applicable data protection laws, including the right to:

access the personal data we hold about you
correct inaccurate or incomplete personal data
request deletion or restrict processing of your personal data
object to processing of your data for direct marketing purposes
data portability in certain cases

If you wish to exercise any of these rights, please contact us at hello@vertexexperience.com. We will respond in accordance with applicable laws.

8. Security

We adopt commercially reasonable technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or destruction. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security.

9. Children’s privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data without appropriate consent, please contact us so we can delete that information.

10. Links to other websites

Our Website may contain links to third-party websites, services or resources that are not operated by us. We have no control over, and assume no responsibility for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. We will notify you of any changes by posting the new Privacy Policy on this page, and updating the “Last updated” date above. We encourage you to review this page periodically.

12. Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

By email: hello@vertexexperience.com
By postal mail: Vertex Design Ltd, Mauritius

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